Refund policy

30‑Day Return Window You have 30 days from the day you receive your order to request a return.

Eligibility Requirements To qualify for a return, your item must be unused, in its original condition, and in the original packaging. A receipt or proof of purchase is required.

How to Start a Return Email us at modilabs.business@gmail.com to request a return. Once your return is approved, we’ll send you a prepaid return label and instructions on how to send your item back.

Return Address Approved returns must be sent to the address provided in your return instructions. Items sent back without approval will not be accepted.

Damaged or Incorrect Items If your item arrives damaged, defective, or incorrect, contact us immediately so we can make it right.

Non‑Returnable Items We cannot accept returns on:

  • Perishable goods

  • Custom or personalized items

  • Personal care items

  • Hazardous materials

  • Flammable liquids or gases

  • Gift cards

  • Sale items

Exchanges To exchange an item, complete a return first. Once the return is accepted, you may place a new order.

EU Customers If your order is shipped to the European Union, you have a 14‑day cooling‑off period to cancel or return your order for any reason.

Refunds Once we receive and inspect your return, we’ll notify you of approval. Approved refunds are issued to your original payment method within 10 business days. If 15 business days pass without a refund, contact us at modilabs.business@gmail.com.